FAQs
If you have any question and was not answer on this page please sent us an email to hello@omgkawaii.com and we will be able to help you. Please don't hesitate to sent us an email anytime. We have 24/7 Customer Service
How Can COVID-19 Affect My Delivery?
When Will My Order Ship?
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Please check the table below to know your average delivery time
| Countries / Destination | Shipping | Days |
|---|---|---|
| US, CA, AU, UK, EU, NZ, NL DK | FREE SHIPPING | 7-15 |
| South America | FREE SHIPPING | 15-30+ |
| South Asia | FREE SHIPPING | 15-30+ |
| Rest of the world | FREE SHIPPING | 15-40+ |
Is Shipping Free?
My Tracking Number Isn't Showing Any Progress. Why?
Do You Support Multiple Currencies?
Yes, We support a lot of currencies here is the full list:
| AED | GTQ | PEN |
| AFN | GYD | PGK |
| ALL | HKD | PHP |
| AMD | HNL | PKR |
| ANG | HRK | PLN |
| AOA | HTG | PYG |
| ARS | HUF | QAR |
| AUD | IDR | RON |
| AWG | ILS | RSD |
| AZN | INR | RUB |
| BAM | ISK | RWF |
| BBD | JMD | SAR |
| BDT | JPY | SBD |
| BGN | KES | SCR |
| BIF | KGS | SEK |
| BMD | KHR | SGD |
| BND | KMF | SHP |
| BOB | KRW | SLL |
| BRL | KYD | SRD |
| BSD | KZT | STD |
| BWP | LAK | SZL |
| BZD | LBP | THB |
| CAD | LKR | TJS |
| CDF | LRD | TOP |
| CHF | LSL | TRY |
| CLP | MAD | TTD |
| CNY | MDL | TWD |
| COP | MGA | TZS |
| CRC | MKD | UAH |
| CVE | MMK | UGX |
| CZK | MNT | USD |
| DJF | MOP | UYU |
| DKK | MUR | UZS |
| DOP | MVR | VND |
| DZD | MWK | VUV |
| EGP | MXN | WST |
| ETB | MYR | XAF |
| EUR | MZN | XCD |
| FJD | NAD | XOF |
| FKP | NGN | XPF |
| GBP | NIO | YER |
| GEL | NOK | ZAR |
| GIP | NPR | ZMW |
| GMD | NZD | |
| GNF | PAB |
Do You Have a Mobile App?
Yes we have a mobile app in the Apple App Store And Google Play Store. Links to the Apps Below.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserves the right to deny any return request. In some cases you will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.