FAQs

If you have any question and was not answer on this page please sent us an email to hello@omgkawaii.com and we will be able to help you. Please don't hesitate to sent us an email anytime. We have 24/7 Customer Service

How Can COVID-19 Affect My Delivery?

Due to COVID-19, Global shipping has significantly slowed down and there are countries that are not accepting international packages so please check with your local post office! Every part of the process has slowed down, and at times it can be unpredictable. We apologize for any delays, but in many cases there is nothing we can do.

When Will My Order Ship?

Orders are usually processed and shipped within 2 - 4 business days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Please check the table below to know your average delivery time

Countries / Destination Shipping Days
US, CA, AU, UK, EU, NZ, NL DK FREE SHIPPING 7-15
South America FREE SHIPPING 15-30+
South Asia FREE SHIPPING 15-30+
Rest of the world FREE SHIPPING 15-40+

Is Shipping Free?

Yes, We are proud to offer completely free shipping for all our customers

My Tracking Number Isn't Showing Any Progress. Why?

Your tracking number will be updated 3-5 days after your order has been shipped.

Do You Support Multiple Currencies?

Yes, We support a lot of currencies here is the full list:

AED GTQ PEN
AFN GYD PGK
ALL HKD PHP
AMD HNL PKR
ANG HRK PLN
AOA HTG PYG
ARS HUF QAR
AUD IDR RON
AWG ILS RSD
AZN INR RUB
BAM ISK RWF
BBD JMD SAR
BDT JPY SBD
BGN KES SCR
BIF KGS SEK
BMD KHR SGD
BND KMF SHP
BOB KRW SLL
BRL KYD SRD
BSD KZT STD
BWP LAK SZL
BZD LBP THB
CAD LKR TJS
CDF LRD TOP
CHF LSL TRY
CLP MAD TTD
CNY MDL TWD
COP MGA TZS
CRC MKD UAH
CVE MMK UGX
CZK MNT USD
DJF MOP UYU
DKK MUR UZS
DOP MVR VND
DZD MWK VUV
EGP MXN WST
ETB MYR XAF
EUR MZN XCD
FJD NAD XOF
FKP NGN XPF
GBP NIO YER
GEL NOK ZAR
GIP NPR ZMW
GMD NZD
GNF PAB

Do You Have a Mobile App?

Yes we have a mobile app in the Apple App Store And Google Play Store. Links to the Apps Below.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserves the right to deny any return request. In some cases you will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.