At OMG KAWAII, our top priority is customer satisfaction. While we do our utmost to ensure all our customers receive their items on time, occasionally factors beyond our control, such as peak seasons or delivery strikes, can cause delivery delays.

Each purchase you make is safeguarded by our customer assurance and refund policy ("Refund, Return, and Cancellation Policy"). If your item isn't received within the specified timeframe in our Refund Policy, we promise a full refund.

By purchasing from our online store, you agree to this Refund Policy and the incorporated Terms & Conditions. Please review our Shipping Policy, as shipping times may differ based on your location.

Returns and Cancellations

All orders are final, with no cancellations or returns permitted. If there's a mistake in your order, contact us immediately. We may be able to make the necessary changes before processing your order.

3-Day Product Guarantee

Should your item arrive damaged, different, or not working, you're protected and can make a claim using the following procedure:

  1. Contact us within 3 days of receiving the product, providing a photo or video explaining the issue and specifying whether you want a refund or replacement.
  2. We'll review the claim and may request further information.
  3. If approved, we'll refund or resend the item. You may also be asked to return the product.

Refunds for Non-Delivery of Items

Items not received within 60 days from the order date are eligible for a refund, subject to Clause 1.3. If you have not received your items within 60 days, please contact us for a refund.

1.1 We will issue a full refund for items shipped to the U.S., Canada, or the United Kingdom if:

  • You have not received your item 60 days after the order date; and
  • The tracking for your items indicates that they have not been delivered.

1.2 For items shipped to other countries, we will issue a full refund if:

  • You have not received your item 60 days after the order date; and
  • The tracking for your items indicates they have not been delivered.

1.3 You are responsible for providing the correct shipping address. We cannot change the shipping address once your order has been dispatched. If an incorrect address is provided, you may not be eligible for a refund.

Refunds for Damaged or Incorrect Items

In rare instances where your item is damaged or significantly not as described, we require further evidence to process a refund. This includes photos or other evidence to verify the condition of the item. You must notify us within 7 days of receipt if there are any issues with your item.

Legal Enforcement

By making a purchase, you agree to be bound by the Terms & Conditions and this Refund, Return, and Cancellation Policy.

For more information or assistance contact us at: